Refined Gentleman operates as an international retail platform. Products available through our men's accessories collection are dispatched directly from our partner fulfilment centres located in the United Kingdom, Europe, the United States and Asia. By placing an order, the customer acknowledges and accepts that products may be shipped from international warehouses depending on stock availability and fulfilment requirements.
All orders are subject to payment confirmation and fraud prevention checks, which may take up to 48 hours to complete.
Orders undergo product selection, quality control inspection, and packaging prior to dispatch. This process typically takes between 2 and 5 working days.
Once the order has been dispatched, an international tracking number will be generated and sent to the customer's email address. Tracking details are usually provided within 7 working days of dispatch.
The estimated delivery timeframe is between 15 and 35 working days from the date of dispatch.
Delivery times may be extended due to circumstances beyond our reasonable control, including but not limited to natural disasters, postal service disruptions, industrial action, public health emergencies, customs delays, or periods of exceptionally high demand such as Black Friday, Christmas, and Lunar New Year. In such cases, an additional delivery period of up to 15 working days may apply.
Refined Gentleman does not have direct control over the operational procedures of postal operators or courier companies. However, we will make reasonable efforts to assist customers in resolving any delivery-related issues.
For orders delivered within the United Kingdom, applicable VAT and import charges (where relevant) are calculated in accordance with current UK regulations.
Where taxes and duties have been collected at checkout, customers should not incur any additional customs-related charges upon delivery. If you receive an unexpected customs or handling fee request, please contact our customer support team immediately at contact@refinedgentleman.uk.
Delivery attempts will be carried out according to the procedures of the designated courier or postal service.
If delivery cannot be completed due to the recipient's absence or failure to collect the parcel from a designated collection point within the specified period, the item may be returned to the sender. In such cases, any re-shipping costs will be the responsibility of the customer.
Customers are responsible for providing a complete and accurate delivery address. Refined Gentleman cannot be held responsible for delays, failed deliveries, or additional costs arising from incorrect or incomplete address information supplied at checkout.
All orders shipped by Refined Gentleman are covered against loss in transit. If tracking information confirms that a parcel has been lost or irretrievably misplaced during shipment, we will offer either a replacement product at no additional cost or a full refund of the purchase price.
✔️ Produto adicionado com sucesso.
✔️ Produto adicionado com sucesso.