In accordance with the Consumer Contracts Regulations 2013:
Customers have the right to cancel their order within 14 calendar days from the day they receive their goods, without providing a reason.
To qualify for a full refund, products should be returned in a resalable condition, including all original packaging, manuals, accessories, and any complimentary items provided with the order. Customers may inspect the goods as they would in a retail store, but excessive handling that reduces the value of the product may result in a deduction from the refund.
To exercise your right to cancel, please contact us exclusively via email at contact@refinedgentleman.uk before returning the item.
Once the returned goods have been received and inspected, a full refund of the purchase price, including the original standard delivery charge, will be processed using the original payment method. Refunds are typically issued within 14 days of receiving the returned goods.
Under the Consumer Rights Act 2015, customers are entitled to remedies if goods are faulty, not as described, or not fit for purpose.
If you believe your item has a manufacturing defect, please contact us at contact@refinedgentleman.uk and provide clear photographs and, where appropriate, videos showing the issue. Our support team will respond within 2 business days.
Where necessary, we may request the return of the item for inspection. If a manufacturing fault is confirmed, Refined Gentleman will, at its discretion and in accordance with applicable consumer rights legislation, repair, replace, or refund the item.
Customers may be entitled to reject faulty goods and receive a full refund within 30 days of delivery where the product does not conform to the contract.
If the package appears damaged, opened, torn, wet, or otherwise compromised upon delivery, we recommend refusing the delivery where possible and notifying us immediately at contact@refinedgentleman.uk.
If damage is discovered after acceptance of delivery, please contact us as soon as possible and provide photographs of both the packaging and the product to assist with our investigation.
We may refuse a refund, repair, or replacement where damage results from:
Accidental damage, including drops, impacts, crushing, or excessive force.
Misuse, improper handling, neglect, or failure to follow care instructions.
Exposure to liquids, moisture, extreme temperatures, or other environmental conditions not intended for the product.
Repairs, alterations, or modifications carried out by unauthorised third parties.
Refunds will be issued to the original payment card. Processing times may vary depending on the card issuer, but refunds are generally reflected within 5–10 business days after processing.
Where a refund is made by bank transfer, funds will normally be transferred within 7 business days following approval of the refund.
For all returns, cancellations, exchanges, or warranty claims, please contact:
Email: contact@refinedgentleman.uk
✔️ Produto adicionado com sucesso.
✔️ Produto adicionado com sucesso.